Ecommerce

• Act as the point of contact for payment processor inquiries and manage issue escalation
• Manage the fraud team including training on new systems and auditing their dispute and fraud queue responses
• Implement and optimize fraud detection rules based on performance data
• Research and resolve credit card disputes, building cases for fund recovery, as needed
• Process and reconcile incoming payments including checks and wire transfers
• Upload chargebacks in the various billing systems as needed
• Research and process customer service requests as needed
• Create and maintain regular eCommerce performance reports, focusing on merchant processing costs, fraud metrics, and chargeback performance
• Manage daily cash reporting and resolve discrepancies in partnership with finance/accounting teams
• Provide ad-hoc analysis and reporting to support business decisions
• Proactively identify operational inefficiencies and propose improvements
• Partner with cross-functional teams to implement and optimize operational processes
• Lead process improvement initiatives (when applicable)
• Evaluate and recommend new tools or systems to improve operational efficiency

Senior eCommerce Operations Analyst

Shopify Web Developer

Staff Shopify Developer

E-Commerce Coordinator – Amazon, D2C