Shopify Web Developer
Zipdev
DNSJavaScriptMySQLPHPRubyWordPress
Senior eCommerce Operations Analyst
Ziff Davis
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Senior
About the role
- Act as the point of contact for payment processor inquiries and manage issue escalation
- Manage the fraud team including training on new systems and auditing their dispute and fraud queue responses
- Implement and optimize fraud detection rules based on performance data
- Research and resolve credit card disputes, building cases for fund recovery, as needed
- Process and reconcile incoming payments including checks and wire transfers
- Upload chargebacks in the various billing systems as needed
- Research and process customer service requests as needed
- Create and maintain regular eCommerce performance reports, focusing on merchant processing costs, fraud metrics, and chargeback performance
- Manage daily cash reporting and resolve discrepancies in partnership with finance/accounting teams
- Provide ad-hoc analysis and reporting to support business decisions
- Proactively identify operational inefficiencies and propose improvements
- Partner with cross-functional teams to implement and optimize operational processes
- Lead process improvement initiatives (when applicable)
- Evaluate and recommend new tools or systems to improve operational efficiency
Requirements
- Bachelor's degree in Business, Finance, Economics, or related field preferred
- 5+ years in eCommerce operations, with at least 2 years of direct payment operations or fraud prevention experience
- Strong knowledge of fraud detection tools, chargebacks, and payment reconciliation processes
- Experience working with major payment processors (e.g. PayPal, Stripe, Paymentech) and their associated systems
- Strong analytical skills with ability to translate data into actionable insights
- Strong stakeholder management skills with ability to collaborate across multiple teams
- Ability to work independently while managing multiple priorities in a fast-paced environment
- Demonstrated experience in process improvement and implementing operational efficiencies
- Exceptional attention to detail and organizational skills
- Excellent written and verbal communication skills in English
- Advanced proficiency in Excel and other Microsoft Office applications
Benefits
- Health benefits
- ESPP
- Employee-focused engagement and education programs
- Company-sponsored events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud detection toolschargebackspayment reconciliationeCommerce operationsdata analysisprocess improvementoperational efficienciespayment processingfinancial reportingcash reporting
Soft skills
analytical skillsstakeholder managementcollaborationindependenceorganizational skillsattention to detailcommunication skillsproblem-solvingtime managementleadership
