Traveler Care Specialist, Luxury Travel – Customer Service, Sales

Zicasso

Traveler Care Specialist enhancing luxury travel experiences at Zicasso. Delivering exceptional customer service while building strong relationships with discerning clients through various communication channels.

Posted 5/5/2026contractRemote • 🇦🇷 ArgentinaSeniorLeadWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service to travelers by taking ownership of their inquiries and becoming a trusted advisor throughout their use of Zicasso services. This includes assessing and solving incoming traveler inquiries via phone, live chat, messages and email.
Build trusted, long-lasting relationships with discerning luxury clients to strengthen their confidence in Zicasso. This involves assisting and serving clients in a way that meets their needs and exceeds their expectations.
Ensure a high level of inquiry conversion by demonstrating expertise in consultation, product knowledge, and the benefits of using Zicasso. This includes speaking with travelers via phone calls (and sometimes video), helping them understand how Zicasso works, and providing guidance for their travel needs.
Participate cross-functionally with the Partnerships, Product, and Marketing teams to integrate best practices and solutions for the client's experience and/or issues that may arise.
Partner with the Care Team leadership on projects and initiatives to solve problems and create innovative solutions.
Leverage Zicasso’s data, analytics and technology to set new standards for customer success, driving innovation and excellence for the luxury travel industry.
Provide consultation and advice to move general inquiries to destination-specific trip requests.
Coach and mentor team members as needed.

Requirements

What you’ll need

Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels. Examples of relevant experience include tour leader, tour director, hotel front desk, client relations, or guest services
Passionate about travel, with extensive experience traveling abroad and a strong curiosity about new international destinations.
Strong customer service-focused skills, with a passion for building strong relationships with travelers. This includes being comfortable with telephone-based work as a key part of the role.
Excellent fluency in oral and written English.
A cheerful and confident person who is adaptable to different styles of communication and traveler behaviors.
Highly motivated and enthusiastic, with a willingness to put in extra effort in a start-up environment to drive company success.
Comfortable with technology and able to quickly learn and adapt to the use of new software. Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides) is preferred.
Strong organizational skills and attention to detail, striving to achieve quality, error-free work.
Work flexible hours, including weekends, evenings, and holidays.
A Bachelor's degree or higher is preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Zicasso Website LinkedIn All Job Openings 51 - 200 employees 👥 B2C 🛍️ eCommerce B2C
eCommerce
Travel Zicasso is an online luxury travel service that connects discerning travelers with a curated network of travel specialists. Zicasso provides customized itineraries and personalized travel planning to ensure memorable and unique travel experiences. With a focus on high-end and tailored travel solutions, Zicasso caters to clients seeking specific and bespoke travel experiences. Traveler Care Specialist, Luxury Travel – Customer Service, Sales 🔥 5 minutes ago 🇦🇷 Argentina – Remote ⏳ Contract/Temporary 🟠 Senior 🔴 Lead 💝 Customer Support Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide exceptional customer service to travelers by taking ownership of their inquiries and becoming a trusted advisor throughout their use of Zicasso services. This includes assessing and solving incoming traveler inquiries via phone, live chat, messages and email.
Build trusted, long-lasting relationships with discerning luxury clients to strengthen their confidence in Zicasso. This involves assisting and serving clients in a way that meets their needs and exceeds their expectations.
Ensure a high level of inquiry conversion by demonstrating expertise in consultation, product knowledge, and the benefits of using Zicasso. This includes speaking with travelers via phone calls (and sometimes video), helping them understand how Zicasso works, and providing guidance for their travel needs.
Participate cross-functionally with the Partnerships, Product, and Marketing teams to integrate best practices and solutions for the client's experience and/or issues that may arise.
Partner with the Care Team leadership on projects and initiatives to solve problems and create innovative solutions.
Leverage Zicasso’s data, analytics and technology to set new standards for customer success, driving innovation and excellence for the luxury travel industry.
Provide consultation and advice to move general inquiries to destination-specific trip requests.
Coach and mentor team members as needed. 🎯 Requirements
Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels. Examples of relevant experience include tour leader, tour director, hotel front desk, client relations, or guest services
Passionate about travel, with extensive experience traveling abroad and a strong curiosity about new international destinations.
Strong customer service-focused skills, with a passion for building strong relationships with travelers. This includes being comfortable with telephone-based work as a key part of the role.
Excellent fluency in oral and written English.
A cheerful and confident person who is adaptable to different styles of communication and traveler behaviors.
Highly motivated and enthusiastic, with a willingness to put in extra effort in a start-up environment to drive company success.
Comfortable with technology and able to quickly learn and adapt to the use of new software. Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides) is preferred.
Strong organizational skills and attention to detail, striving to achieve quality, error-free work.
Work flexible hours, including weekends, evenings, and holidays.
A Bachelor's degree or higher is preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Support Specialist – WordPress 🕒 April 21 SiteCare 11 - 50 ☁️ SaaS 🛍️ eCommerce 🤝 B2B Website LinkedIn All Job Openings Client Support Specialist providing WordPress support for businesses remotely. Managing inbound requests and coordinating with internal teams for effective communication and task management. 🇦🇷 Argentina – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

travel salesluxury tours operationscustomer serviceconsultationproduct knowledgeinquiry conversioncoachingmentoringattention to detailorganizational skills

Soft Skills

relationship buildingadaptabilityenthusiasmmotivationcommunicationproblem-solvingownershiptrustworthinessconfidencecuriosity

Certifications

Bachelor's degree