Zhone Technologies

Account Manager

• Own and expand executive-level customer relationships to drive business expansion, acting as a trusted advisor from opportunity discovery through close.
• Develop and manage the regional account/territory sales plan, including pipeline and forecast reviews, quarterly business reviews, and strategic account planning, to maintain pipeline coverage and deliver YoY growth.
• Collaborate closely with the Product and Marketing team to define, develop and improve corporate positioning within the market.
• Analyze the competition, market trends, and customer base to formulate a sales & marketing go-to-market strategy.
• Partner with Product and Service Teams to deliver on-time, in-scope execution and achieve customer satisfaction targets.
• Conduct onsite and virtual customer/prospect meetings frequently to capture requirements and produce accurate, timely quotations.
• Present product & service proposals/solutions to the customer’s key decision-makers and influencers to win competitive opportunities.
• Collaborate with peer regional sales account team members, coordinating closely with technical sales/solutions engineering and supply chain delivery teams.
• Own weekly, monthly, quarterly, and annual forecasting, with a best-practice focus on forecast accuracy and reporting progress against quota targets.
• Use Salesforce (CRM) to manage pipeline, customer activity, and forecasting.

Regional Sales Account Manager

Solutions Engineer

• Lead the ongoing configuration, optimization, and integration of NetSuite
• Design, configure, and improve business processes within NetSuite
• Ensure data integrity and seamless integration across enterprise application stack, including Salesforce and Arena
• Optimize end-to-end workflows spanning demand planning, production, fulfillment, and invoicing
• Own enterprise data integrity across NetSuite, Salesforce, and Arena PLM
• Design and maintain data models for key domains such as Product / BOM / Inventory, Customer and pricing, Orders and financial transactions
• Design, build, and maintain integrations between NetSuite and external systems
• Create dashboards, saved searches, and reports across operational and financial domains
• Act as the primary ERP liaison between Operations, Finance, Engineering, and IT

NetSuite Solutions Architect

Account Executive

• Manage marketing-generated leads through qualification and closure within an assigned territory.
• Partner with the field sales organization to advance new opportunities and support existing accounts.
• Engage key stakeholders, communicate the value of Zhone’s product portfolio, and prepare quotes.
• Work directly with customers to close business and manage territory opportunities (orders and quotes).
• Ensure timely scheduling and release, participate in routine opportunity and strategy reviews, and contribute to quarterly account planning.
• Use Salesforce to document and actively manage opportunities and maintain accurate account and contact records.

Regional Sales Account Manager

NetSuite Solutions Architect

Inside Sales Representative