Field Service Engineer

ZF Group

Field Service Engineer providing technical training and support for ZF Commercial Vehicle division. Bridging field service, customer support, engineering, and training with significant travel.

Posted 7/30/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical expertise in troubleshooting and diagnosing driveline, axle, and transmission systems, while effectively delivering technical training and developing training materials for diverse audiences. Maintains collaborative relationships with internal teams and external customers to enhance product support and knowledge sharing.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting And Diagnostic SkillsTechnical Training DevelopmentMS Office ProficiencyASE Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDiagnostic SkillsField Service ExperienceProduct SupportTechnical Training DeliveryTraining Material DevelopmentCommercial Vehicles KnowledgeHeavy-Duty Systems Knowledge

Soft Skills

Communication SkillsCollaborationRelationship Management

Tools & Technologies

CRM SoftwareLMS SoftwareDiagnostic Software Tools

Certifications & Qualifications

ASE Certification

Industry Keywords

Driveline SystemsAxle SystemsTransmission SystemsOEMsDealersDistributorsFleet Customers

About the role

Key responsibilities & impact

Serve as a technical field resource to internal ZF teams, OEMs, dealers, distributors, and fleet customers and address call center escalations as a Level 2 technical support resource.
Review the biweekly unit-down list with the call center to proactively identify and resolve field issues and escalate unresolved product concerns to engineering with clearly documented data and root cause observations.
Develop and maintain diagnostic tools and strategies (e.g., parameter decoders, measurement tools) to support efficient issue resolution.
Maintain and leverage working relationships with OE field reps to collaboratively support shared customers.
Deliver web-based and in-person technical training to distributors, fleets, dealer technicians, and internal teams and support the development of new training materials in partnership with the training team.
Conduct internal technical training sessions for cross-functional departments to enhance product knowledge and promote a knowledge-sharing culture through hands-on demonstrations, SOPs, and technical bulletins.
Visit dealerships and service partners in your region to maintain relationships and promote ZF support—travel permitting.
Assist sales and marketing with product positioning by providing technical insights and customer education and identify and support new retrofit opportunities through site visits, technical feasibility analysis, and solution guidance.
Collaborate with internal and external quality teams to investigate field concerns, develop repair strategies, and participate in campaign/recall activities including documentation and instruction review.
Participate in IAM policy development and process support for service-level claims.

Requirements

What you’ll need

Associate’s Degree with equivalent years of experience, bachelor's degree preferred
3-5 years of technical experience in field service or product support, preferably in commercial vehicles or heavy-duty systems
Experience delivering technical training and developing training materials
Strong troubleshooting and diagnostic skills with driveline, axle, or transmission systems
Comfortable communicating across departments and with customers at all levels
Proficient in MS Office; experience with CRM, LMS, and diagnostic software tools preferred
ASE Certification is a plus

Benefits

Comp & perks

Annual Incentive Plan
Paid Vacation
401k Plan
Paid Holidays
A strong diversity culture
Supportive Employee Groups and community outreach activities