FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Relationship Management and Quality Management within the automotive sector, focusing on effective communication, root cause analysis, and compliance with quality standards. Proven ability to coordinate production and supplier activities while driving continuous improvement initiatives.
Highest-signal resume keywords
Customer Relationship ManagementRoot Cause AnalysisQuality DocumentationAudit & ComplianceAutomotive OEM Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Root Cause AnalysisQuality Management8D/CAPA ReportingQuality KPIs MonitoringComplaint ManagementCorrective Actions ImplementationProduction CoordinationSupplier CoordinationContinuous ImprovementAutomotive Quality Standards
Soft Skills
Effective CommunicationRelationship BuildingProblem SolvingTeam CollaborationCustomer Satisfaction Focus
Tools & Technologies
MIS ReportingPerformance Dashboards
Industry Keywords
Automotive OEMTata MotorsQuality StandardsManufacturingProduction Engineering
About the role
Key responsibilities & impact- Customer Relationship Management: Serve as the primary interface for OEM customers, building strong relationships with quality, production, and procurement teams while representing ZFCVS and ensuring effective communication and escalation of concerns.
- Quality & Field Issue Management: Manage customer complaints and field failures through structured root cause analysis, driving containment, corrective and preventive actions, and ensuring timely closure with customer satisfaction.
- Production & Supplier Coordination: Coordinate with internal functions and suppliers to investigate quality issues, implement corrective actions, and ensure effective resolution across manufacturing locations.
- OEM Support Activities: Support OEMs through regular reviews, line issue resolution, containment actions, monitoring of quality KPIs (PPM, rejections, warranty), and timely reporting.
- Documentation & Reporting: Prepare and maintain quality documentation, including 8D/CAPA reports, customer responses, complaint records, MIS reports, and performance dashboards.
- Audit & Compliance: Support customer and plant audits, ensure compliance with applicable quality standards and customer requirements, and drive continuous improvement initiatives.
Requirements
What you’ll need- Bachelor’s Degree/Diploma in Mechanical Engineering, Automobile Engineering, Production Engineering, or related field.
- 4-10 years of experience in automotive OEM customer support, quality, or manufacturing.
- Experience in handling Tata Motors (TML) or other automotive OEM customers is preferred.
Benefits
Comp & perks- Innovation and Technology Leadership: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth.
- Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support.
- Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement.
- Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide.
- Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint.
- Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.