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ZF Group

IT Support Analyst, Junior

ZF Group

IT Support Analyst Jr assisting in TI incidents monitoring and support for ZF employees. Collaborating with local and global teams to ensure effective communication and resolution of issues.

Posted 7/20/2026full-timeSorocaba • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management and first-line support for IT services, with a strong focus on communication and coordination across teams. Proficient in ITIL practices and continuous improvement processes to enhance service delivery.

Highest-signal resume keywords
Incident ManagementFirst-Line SupportITIL KnowledgeAdvanced English ProficiencyContinuous Improvement Processes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Incident ManagementService DeskITILContinuous ImprovementTicketing System Management
Soft Skills
CommunicationCoordinationProblem-Solving
Tools & Technologies
Remote Access ToolsChat Support Systems
Industry Keywords
Information SystemsComputer ScienceHybrid Work Model

About the role

Key responsibilities & impact
  • Monitor the ticketing system and manage incidents;
  • Provide first-line support for ZF internal services to employees via phone, remote access, chat, or predefined instructions;
  • Maintain communication with ZF employees, the IT team, and managers;
  • Coordinate resolution of activities across South America;
  • Monitor and analyze continuous improvement processes to automate the area.

Requirements

What you’ll need
  • Bachelor's degree in Information Systems, Computer Science, or a related field;
  • Advanced English (writing, reading, and speaking);
  • Knowledge of ITIL and Service Desk;
  • Availability to work in a hybrid model at the Sorocaba/SP plant.

Benefits

Comp & perks
  • Medical and dental insurance;
  • Company-provided meals;
  • Transportation;
  • PPR (performance-based bonus);
  • Life insurance;
  • Private pension plan;
  • Wellhub (Gympass);
  • Pharmacy discount program;
  • Extended maternity and paternity leave.