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IT Analyst II – Regional IT Infrastructure
ZF GroupIT Analyst II responsible for supporting and administering server and network infrastructure at ZF. Engaging in daily operations, documentation, and providing support for global IT teams.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and operations, with a strong focus on hardware and software management, including Dell and HP server hardware, Microsoft Server Operating Systems, and networking concepts. Proven ability to develop documentation, maintain technical knowledge, and provide exceptional customer support.
Highest-signal resume keywords
Dell & HP Server HardwareMicrosoft Server Operating SystemsCisco NetworkingVMware vSphereActive Directory
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Server Patch ManagementLinux Operating SystemsSecurity ConceptsShared Storage SystemsClustering ConceptsTroubleshooting SkillsPerformance TuningInstallation & ConfigurationOperating System MaintenanceAnalytical Abilities
Soft Skills
Relationship BuildingAnalytical ThinkingCustomer Support
Tools & Technologies
VMware ESXiSLESUbuntu
Certifications & Qualifications
Technical CertificationAssociate’s Degree
Industry Keywords
IT SupportGlobal IT StandardsKnowledge Base DevelopmentOperational SupportProcurement
Tech Stack
Tools & technologiesLinuxVMware
About the role
Key responsibilities & impact- Compiling and developing documentation to create a knowledge base for software and hardware supported by the Delivery & Support team.
- Supporting daily operations for the Regional Infrastructure team within North America with extended support globally.
- Assisting other analyst(s) within the global domain function IT with day-to-day activities related to the procurement, deployment, and operational support of standard hardware and software offerings.
- Providing first and second-level support for services provided through the Delivery & Support team.
- Providing Hardware and software patch management.
- Adhering to global IT standards and coordinate related activities with global IT teams.
- Developing working relationships with internal and external business partners.
- Maintaining technical knowledge by attending educational workshops, formal training, reviewing professional publications, establishing and expanding professional networks, and participating in professional societies.
- Performing other duties as assigned.
Requirements
What you’ll need- Associate’s Degree, technical certification(s), or equivalent IT experience
- 3+ years of experience in the IT field encompassing a majority of the following areas – Dell & HP Server Hardware, Microsoft Server Operating Systems, Active Directory, VMWare vSphere, Server patch management update processes, Linux operating systems, Security concepts and implementation (NTFS, O/S hardening, etc.), shared storage systems, and advanced server hardware concepts (clustering, etc.), Juniper and/or Cisco networking or 3+ years of experience providing customer support and resolution regarding technical issues.
- Strong understanding of Cisco and Juniper (preferably Juniper) networking hardware, concepts, installation, configuration, and troubleshooting.
- Proficient understanding of Dell & HP server hardware concepts, installation, configuration, and troubleshooting.
- Ability to install, configure, operate, and maintain Operating Systems including Windows Server 2012/2016/2019/2022, VMware ESXi, & SLES, & Ubuntu.
- Proven analytical abilities in addition to strong troubleshooting and diagnostic skills, and ability to diagnose performance issues and tune system performance.
- Ability/willingness to travel up to 50%, and ability/willingness to meet flexible schedule arrangements per customer requirements (i.e. off-shifts, on-call.)
- Must be authorized to work in the United States without sponsorship now, or in the future.
Benefits
Comp & perks- Annual Incentive Plan
- Paid Time Off
- 401k Plan
- Health Care Benefits
- Paid Holidays
- A strong diversity culture
- A supportive, collaborative team environment
- Supportive Employee Groups and community outreach activities