IT Analyst II – Regional IT Infrastructure

ZF Group

IT Analyst II supporting regional infrastructure and network systems for global IT operations. Compiling documentation, providing support, and maintaining technical knowledge.

Posted 7/9/2026full-timeLafayette • Kentucky • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

LinuxVMware

About the role

Key responsibilities & impact

Compiling and developing documentation to create a knowledge base for software and hardware supported by the Delivery & Support team
Supporting daily operations for the Regional Infrastructure team within North America with extended support globally
Assisting other analyst(s) within the global domain function IT with day-to-day activities related to the procurement, deployment, and operational support of standard hardware and software offerings
Providing first and second-level support for services provided through the Delivery & Support team
Providing Hardware and software patch management
Adhering to global IT standards and coordinate related activities with global IT teams
Developing working relationships with internal and external business partners
Maintaining technical knowledge by attending educational workshops, formal training, reviewing professional publications, establishing and expanding professional networks, and participating in professional societies
Performing other duties as assigned

Requirements

What you’ll need

Associate’s Degree, technical certification(s), or equivalent IT experience
3+ years of experience in the IT field encompassing a majority of the following areas – Dell & HP Server Hardware, Microsoft Server Operating Systems, Active Directory, VMWare vSphere, Server patch management update processes, Linux operating systems, Security concepts and implementation (NTFS, O/S hardening, etc.), shared storage systems, and advanced server hardware concepts (clustering, etc.), Juniper and/or Cisco networking or 3+ years of experience providing customer support and resolution regarding technical issues
Strong understanding of Cisco and Juniper (preferably Juniper) networking hardware, concepts, installation, configuration, and troubleshooting
Proficient understanding of Dell & HP server hardware concepts, installation, configuration, and troubleshooting
Ability to install, configure, operate, and maintain Operating Systems including Windows Server 2012/2016/2019/2022, VMware ESXi, & SLES, & Ubuntu
General knowledge of IT concepts, best practices, and commonly used procedures
Proven analytical abilities in addition to strong troubleshooting and diagnostic skills, and ability to diagnose performance issues and tune system performance
Ability to work independently in a fast paced, high-volume environment and communicate technical concepts, information, and service-related topics with cross-functional teams and all levels of personnel and management
Ability/willingness to travel up to 50%, and ability/willingness to meet flexible schedule arrangements per customer requirements (i.e. off-shifts, on-call)
Must be authorized to work in the United States without sponsorship now, or in the future

Benefits

Comp & perks

Annual Incentive Plan
Paid Vacation
Personal Time
401k Plan
Health Care Benefits
Paid Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Server Patch ManagementLinux Operating SystemsSecurity ConceptsShared Storage SystemsClustering ConceptsWindows Server 2012/2016/2019/2022VMware ESXiSLESUbuntuTroubleshooting Skills

Soft Skills

Analytical AbilitiesCommunication SkillsAbility to Work IndependentlyAdaptability

Certifications

Technical CertificationAssociate’s Degree