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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Sales and Customer Service within the Automotive industry, with a focus on network management, compliance audits, and marketing initiatives. Proficient in building relationships and coordinating cross-functional collaboration to enhance program benefits and drive product sales.
Highest-signal resume keywords
Sales ExperienceCustomer Service ExperienceAutomotive Industry KnowledgeMicrosoft Office ProficiencySalesforce Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ExperienceCustomer Service ExperienceTraining Content DevelopmentProgram CertificationTechnical Understanding of SystemsProduct Diagnostics
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationPublic SpeakingProactive SupportSelf-Motivated
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointMicrosoft OutlookSalesforce
Industry Keywords
Automotive IndustryCommercial Vehicle MarketNetwork ManagementCompliance AuditsBrand Awareness
About the role
Key responsibilities & impact- Maintain and execute the strategic roadmap for the ZF [pro]Service Network and expand network presence by onboarding qualified workshops across target geographies.
- Conduct annual audits of network partners to ensure compliance, performance, and service quality and identify gaps in network coverage and implement corrective actions as needed.
- Support the development of marketing initiatives aimed at increasing brand awareness and network value.
- Collaborate cross-functionally (Training, Sales, Warranty, etc.) to enhance program benefits.
- Coordinate and lead network conferences and engagement events and serve as the primary point of contact for [pro] service partners.
- Build and maintain strong relationships through proactive support and service.
- Ensure all activities contribute to the direct or indirect sale of ZF products and services.
- Maintain a comprehensive and accurate customer database and ensure partner visibility across internal systems and marketing platforms.
Requirements
What you’ll need- Associates degree required (bachelors preferred)
- 3+ years of experience in Sales and/or Customer Service
- Automotive industry experience required; Commercial Vehicle market experience preferred
- Experience in training content development and program certification a strong plus
- Technical understanding of systems, products, and diagnostics preferred
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook, etc.) and Salesforce
- Excellent verbal and written communication skills, including public speaking and presentations
- Highly self-motivated with the ability to work independently and manage multiple priorities
Benefits
Comp & perks- Annual Incentive Plan
- Paid Vacation
- 401k Plan
- Health Care Benefits
- Paid Holidays
