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About the role
Key responsibilities & impact- Develop and maintain strong relationships with customers and act as the primary point of contact for an assigned group of customers.
- Gather feedback from customers and communicate that to the product team to inform future product enhancements.
- Provide product demonstrations and presentations to customers as needed.
- Identify opportunities to upsell or cross-sell additional products or services to existing customers.
- Assist new customers with the onboarding process, helping them get set up and familiarized with the product or service.
- Provide training and educational resources to customers to help them optimize their use of the product or service.
- Collaborate with internal teams, including sales, support, and product development, to ensure a seamless customer experience.
Requirements
What you’ll need- 2–5 years' experience in a customer-facing role, ideally in Customer Success or Account Management.
- A minimum of 2 years' experience within the transport logistics industry.
- Background in vehicle telematics or comparable SaaS solution.
- Excellent verbal and written communication skills.
- Strong time management and prioritization skills.
- Basic technical knowledge of software and hardware.
- A collaborative mindset to interact with other departments.
- Strong commitment to customer satisfaction.
- Native Italian speaker, proficient in English, additional languages a plus.
Benefits
Comp & perks- Remote working opportunities
- Competitive compensation (fixed and variable)
- A company car, including a fuel card (for private use)
- Flexible working hours
- Comprehensive ongoing training
- Extensive on-the-job coaching
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
vehicle telematicsSaaS solutionssoftware knowledgehardware knowledge
Soft Skills
communication skillstime managementprioritizationcollaborationcustomer satisfaction