ZF Group

Customer and Supplier Quality Manager

ZF Group

full-time

Posted on:

Location Type: Office

Location: Bouzonville • 🇫🇷 France

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Job Level

Mid-LevelSenior

About the role

  • Ensure customer satisfaction by managing all matters related to customer quality
  • Manage customer complaints end-to-end (analysis, containment, 8D/problem resolution, follow-up and closure within deadlines)
  • Implement and promote continuous improvement methodologies to strengthen quality performance and prevent recurrence.

Requirements

  • Education: Master’s degree (Bac+5) in Quality, Engineering, or equivalent experience.
  • Experience: Minimum 3 years in a similar position.
  • Technical skills: Problem-solving methodologies (e.g., 8D, 5 Whys, Ishikawa), auditing techniques, and automotive quality standards.
  • Tools: Microsoft 365.
  • Languages: Advanced English and French. German is a plus.
  • Personal qualities: Methodical, analytical, autonomous, and a team player.
Benefits
  • Opportunity to help shape the future of mobility
  • Committed team
  • Performance and collaboration at the heart of our values

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
problem-solving methodologies8D5 WhysIshikawaauditing techniquesautomotive quality standards
Soft skills
methodicalanalyticalautonomousteam player