Customer Quality Engineer
ZF Group
full-time
Posted on:
Location Type: Office
Location: Hangzhou • 🇨🇳 China
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Claim management -manage customer complaints, leading problem solving process: immediate feedback to customer, install containment actions at supply chian to avoid customer escalation, review quality of 8D review, present 8D towards customer as necessary.
- PPAP documents collection, review and submission.
- Customer satisfaction monitoring and improvement.
- Customer specific requirement identification and implementation internally.
- Deviation requests application and if necessary follow up to have in time customer approval.
Requirements
- Min. 3-5 years customer management experience on machining/ stamping/forging/electrical components
- Familiar with 5 core tools(APQP、FEMA、MSA、SPC、PPAP)
- Problem sloving ability: familiar 8D,QC 7tools,5Why.
- 6igma GB prefered
- Ability on reading print and good at GD/T.
Benefits
- Individual Growth: At ZF, you accelerate your career by working together across borders and cultures.
- Experience Variety: Join ZF to shape future mobility and sustainable systems.
- Flexible working environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PPAP8DFEMAAPQPMSASPCQC 7 tools5WhyGD/T6sigma
Soft skills
problem solvingcustomer managementcustomer satisfaction monitoringrequirement identificationcommunication
Certifications
6sigma GB