ZF Group

Customer Success Analyst

ZF Group

full-time

Posted on:

Location Type: Office

Location: Campinas • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Manage customer requests and requirements throughout the contract period, ensuring prompt and effective service.
  • Provide technical support related to portal features, API integration and other solution capabilities.
  • Conduct training sessions for client teams, ensuring correct use of the tools.
  • Support the resolution of technical issues and follow up on incidents until they are resolved.
  • Collect and process new orders, ensuring alignment with commercial policies.
  • Monitor satisfaction and churn metrics, proposing preventive and corrective actions.
  • Act as a liaison between customers and internal departments (IT, Sales, Engineering) to ensure value delivery.
  • Contribute to the continuous improvement of the customer experience and internal processes.

Requirements

  • Bachelor's degree in Business Administration, Engineering, Information Technology or related fields.
  • Previous experience in Customer Success, Technical Support or After-Sales, preferably in the automotive or technology sector.
  • Knowledge of system integrations (APIs) and digital platforms.
  • Ability to conduct training sessions and presentations.
  • Intermediate to advanced English.
  • Strong communication skills, proactivity and results orientation.
  • Experience with telematics solutions and vehicle connectivity is a plus.
  • Familiarity with automotive aftermarket processes is a plus.
Benefits
  • Health insurance
  • Dental insurance
  • Pharmacy program
  • Life insurance
  • Transportation assistance
  • Childcare allowance
  • Meal allowance
  • On-site meals
  • Private pension plan
  • PPR (performance bonus)
  • SESI Club
  • Extended maternity and paternity leave
  • Gympass (Wellhub)
  • Credit union
  • Educational partnerships

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
API integrationsystem integrationstelematics solutionsvehicle connectivity
Soft skills
communication skillsproactivityresults orientationtrainingpresentation
Certifications
Bachelor's degree