Operations

• Work with the operations team supporting quality investigations, consumer complaints, and co-packer quality issues, ensuring business goals, deadlines and deliverables are met.
• Work cross-functionally with internal teams as well as co-packers.
• Attend new product launches at the co-packer acting as support for the Co-Pack Manager when multiple productions occur simultaneously.
• Lead and assist in the development of Quality Systems
• Assist in the development of the Zevia Quality platform and testing methods
• Create internal SOPs and work instructions, revise Beverage Manual SOPs as warranted
• Lead and assist manufacturing plant launch for production, testing, and quality parameters
• Maintain accurate and organized records of quality activities by co-packer
• Review and report all transactional beverage quality metrics
• Lead and assist in communication between teams and partners including detailed meeting notes, status updates, and follow ups specific to co-packers
• Spearhead ongoing efficiencies and cost savings initiatives with co-pack partners
• Assist and support the Co-Pack Manager in certification runs, best practice opportunities and new product runs at existing co-packers
• Support co-pack processes through presentations and working with the co-packers on quality and manufacturing performance, including waste, changeovers, equipment performance, batching audits, inventory management and Zevia quality standards adherence
• Work closely with all co-packers, re-packers and suppliers to ensure exact product specifications and procedures are being followed. Provide mentorship and training as needed
• Review and approve co-packer batch sheets prior to new product launches
• Understand and assist the manufacturing plants in Zevia production, testing, and quality parameters. To include extensive knowledge, and reporting of the quality items at the manufacturing level
• Track, manage and file corrective actions from copackers, suppliers and warehouses
• Provide quality support for all Consumer Relations inquiries and FAQs
• Other duties as assigned

Supervisor, Quality and Co-Pack Operations

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