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About the role
Key responsibilities & impact- Provide support to customers via email, phone and the support portal (Zendesk)
- Troubleshoot and resolve issues with our products
- Work closely with technical teams to identify and fix bugs
- Assist customers with using and configuring our products
- Identify error patterns and suggest improvements
- Contribute to customer-facing documentation and FAQs as well as zetcom’s internal knowledge base
- Contribute to Customer Success activities and collaborate with Key Account Managers, Customer Success Specialists and Product Trainers
Requirements
What you’ll need- Passion for customer service with a solution- and action-oriented mindset
- Personable, helpful and a team player
- Excellent spoken and written communication skills in German and English (French is a plus)
- Good technical understanding and background knowledge to enable productive collaboration with technical teams
- At least 1 year of experience in a similar role in the IT industry (preferably SaaS)
Benefits
Comp & perks- Flexible hybrid working model including a “workation” (4 weeks per year)
- Home office equipment provided
- We partially subsidize the Deutschlandticket
- Opportunities for professional development within the Customer Success organization
- International team, diverse culture offering flexibility and responsibility
- Team lunches, summer parties and other team activities
ATS Keywords
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Soft Skills
customer servicesolution-oriented mindsetteam playerexcellent communication skillspersonablehelpful