Senior Engineering Manager – Loyalty Product

Zeta Global

Senior Engineering Manager leading Zeta Global’s AI-powered Loyalty product within its marketing cloud. Owning architecture, engineering roadmaps, reliability, and team development for scalable loyalty capabilities.

Posted 8/11/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $225,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in engineering team development and technical direction for Loyalty product domains, with expertise in distributed systems, cloud-native architectures, and operational excellence. Proven ability to translate product strategy into actionable engineering roadmaps while ensuring high availability and scalability of services.

Highest-signal resume keywords

Distributed SystemsCloud-Native ArchitecturesFull-Stack Application DevelopmentObservability and Incident ManagementTeam Leadership and Mentorship

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

APIsTechnical DesignScalabilityReliabilitySecurityMaintainabilityOperational ReadinessProduction ServicesCloud Cost OptimizationMulti-Tenant SaaS Systems

Soft Skills

Excellent CommunicationCross-Functional Collaboration

Tools & Technologies

AWSKubernetesKafkaSnowflakeIcebergPostgreSQLRedisNode.jsReact.js

Industry Keywords

Loyalty ProgramsMarketing TechnologyCustomer DataAnalytics

Tech Stack

Tools & technologies

AWSCloudDistributed SystemsJavaScriptKafkaKubernetesNode.jsPostgresReactRedis

About the role

Key responsibilities & impact

Lead the architecture and technical direction for assigned Loyalty product domains.
Translate product strategy into executable engineering roadmaps and deliver roadmap commitments.
Drive technical design for services, APIs, schemas, and background jobs.
Review designs for platform architecture and engineering standards alignment.
Identify scalability, reliability, security, and maintainability risks.
Build and lead a high-performing engineering team and develop engineers and technical leads.
Establish ownership, accountability, engineering best practices, operational excellence, and continuous improvement.
Coordinate initiatives spanning multiple engineering teams and resolve technical dependencies.
Partner with Product, Engineering, Architecture, SRE, DevOps, Security, and FinOps teams.
Ensure availability, latency, scalability, recovery, observability, monitoring, capacity planning, and operational readiness objectives.
Improve tenant isolation, workload fairness, platform resiliency, operational efficiency, reliability, and cloud cost optimization.
Deliver a configurable, integrated Loyalty product supporting programs, rewards, tiering, points tracking, messaging, omnichannel support, identity, and analytics.

Requirements

What you’ll need

Significant experience building and operating large-scale distributed platforms or multi-tenant SaaS systems.
Experience leading engineering teams responsible for full-stack application development.
Strong technical expertise in distributed systems, APIs, cloud-native architectures, and shared platform services.
Experience designing and operating highly available production services.
Experience partnering with multiple engineering teams to deliver shared capabilities.
Strong operational knowledge of observability, incident management, and production readiness.
Demonstrated ability to mentor engineers and grow technical leaders.
Excellent communication and cross-functional collaboration skills.
Preferred: experience building marketing technology, customer-data, analytics, or large-scale SaaS platforms.
Preferred: experience with agentic applications, AWS, Kubernetes, Kafka, Snowflake, Iceberg, PostgreSQL, Redis, Node.js, React.js, or similar technologies.
Preferred: experience with cloud cost optimization and FinOps practices.

Benefits

Comp & perks

Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity
Employee Discounts
Virtual Wellness Classes
Pet Insurance