Vice President, Customer Success

Zeta Global

Vice President of Customer Success leading retention, growth, and advocacy for Zeta Global's enterprise clients in the Sailthru platform. Collaborating with cross-functional teams to enhance customer outcomes.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesLead💰 $180,000 - $185,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own retention, expansion, Net Revenue Retention, NPS, and customer advocacy for the Sailthru Customer Success business.
Manage performance across a defined portfolio of enterprise customers.
Establish and drive disciplined account planning, forecasting, and business review processes.
Identify and mitigate churn risk while proactively uncovering expansion opportunities.
Ensure consistent delivery of customer value through adoption of Sailthru capabilities.
Partner with customers to drive lifecycle marketing maturity, audience engagement, and revenue growth.
Expand platform usage across email, segmentation, personalization, and omnichannel engagement strategies.
Guide customers in translating business goals into scalable marketing programs and measurable outcomes.
Ensure customers realize full value from the Sailthru platform and associated Publisher Cloud capabilities.
Develop trusted relationships with senior leaders at key accounts.
Lead executive business reviews focused on performance, outcomes, and growth opportunities.
Serve as escalation point for strategic customer issues and opportunities.
Build and maintain strong referenceable customer relationships.
Lead a team of Customer Success Managers focused on Sailthru accounts.
Coach and develop team members to improve customer engagement, strategic thinking, and commercial outcomes.
Drive accountability for retention, growth, and adoption outcomes across the team.
Foster a culture of performance, ownership, and customer-centric execution.
Partner closely with Sales, Product, Operations, and Support to ensure customer success.
Act as the voice of the customer.
Influence product priorities through structured customer feedback and insight sharing.

Requirements

What you’ll need

10–15 years of experience in Customer Success, Account Management, Professional Services, or related client leadership roles.
5+ years leading Customer Success or account teams in SaaS, marketing technology, or digital marketing environments.
University degree in Business, Communications, Marketing, Computer Science or relevant field
Proven track record of driving retention, expansion, and Net Revenue Retention in enterprise accounts.
Deep understanding of email marketing, lifecycle marketing, personalization, segmentation, and audience engagement.
Strong executive presence with experience managing senior client relationships.
Demonstrated ability to lead teams focused on commercial and customer outcomes.
Strong financial acumen, forecasting, and business performance management experience.
Excellent communication, leadership, and organizational skills.

Benefits

Comp & perks

Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity
Employee Discounts, Virtual Wellness Classes, and Pet Insurance and more!!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementSaaSemail marketinglifecycle marketingpersonalizationsegmentationaudience engagementforecastingbusiness performance management

Soft Skills

leadershipcommunicationorganizational skillsstrategic thinkingcustomer-centric executionrelationship buildingcoachinginfluencingaccountabilityexecutive presence