Customer Success Manager

Zeta Global

Customer Success Manager driving client success at Zeta Global through strategic marketing initiatives. Managing a portfolio of clients to enhance platform adoption and revenue growth.

Posted 5/12/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of client relationships and act as their trusted strategic advisor.
Own retention, renewals, and expansion opportunities within your book of business.
Identify opportunities to increase platform adoption, expand channel usage, and drive revenue growth.
Partner with clients to develop and execute data driven marketing strategies across email, SMS, and other addressable channels.
Guide clients in building customer journeys, lifecycle marketing programs, and campaign strategies.
Lead regular client meetings including Quarterly Business Reviews (QBRs) focused on performance, growth opportunities, and marketing strategy.
Lead collaboration across Solutions Consulting, Product, Operations, and Support to ensure successful delivery of client initiatives.
Coordinate internal teams to deliver scoped services with a focus on quality, efficiency, and outcomes.
Translate client goals into clear requirements and actionable plans for internal teams.
Drive adoption of new features and capabilities.
Educate clients on platform best practices and emerging marketing trends.
Provide feedback to Product and internal teams based on client insights.
Oversee client billing, budgeting, and forecasting processes as needed.
Ensure timely follow-up and resolution of client issues in partnership with internal teams.

Requirements

What you’ll need

Bachelor’s degree in Marketing, Business, or a related field.
3–5 years of experience in Customer Success, Account Management, or digital marketing.
Experience working with email and digital marketing programs.
Experience with marketing automation or ESP platforms.
Familiarity with customer journey development and lifecycle marketing strategies.
Experience managing multi-channel or omnichannel marketing campaigns.
Excellent communication and relationship management skills.
Strong organizational and presentation skills.
Proficiency with Excel, PowerPoint, and Word.

Benefits

Comp & perks

Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity
Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount managementdigital marketingemail marketingmarketing automationESP platformscustomer journey developmentlifecycle marketingmulti-channel marketingomnichannel marketing

Soft Skills

communication skillsrelationship managementorganizational skillspresentation skills

Certifications

Bachelor’s degree in MarketingBachelor’s degree in Business