Client Experience Operations Manager

Zeta Global

Client Experience Operations Manager at Zeta Global supporting execution of media projects. Overseeing analytics, operations, and ensuring accurate measurement solutions.

Posted 5/9/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Manage timelines, deliverables, and operational workflows for measurement dashboards, 1PD onboarding, audience creation among other projects
Track campaign milestones, dependencies, and risks across cross-functional teams.
Support implementation and QA of tracking tags across media platforms and websites.
Ensure campaign tagging follows established taxonomy and naming conventions.
Collaborate with analytics teams to validate tracking accuracy and troubleshoot discrepancies.
Maintain understanding of customer journey attribution models (first-touch, last-touch, multi-touch).
Support integration of media tracking data into attribution and reporting frameworks.
Partner with analytics teams to ensure media data aligns with broader customer journey measurement.
Maintain campaign documentation, workflows, and tracking implementation guides.
Identify opportunities to improve operational efficiency across campaign setup and reporting.
Ensure compliance with internal data governance and marketing technology standards.

Requirements

What you’ll need

3–5 years of experience in digital media operations, marketing operations, or campaign management.
Experience working with digital tagging and tracking frameworks.
Familiarity with customer journey attribution concepts and multi-channel measurement.
Strong project management and organizational skills.
Ability to coordinate across media, analytics, and technology teams.

Benefits

Comp & perks

Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity
Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital taggingtracking frameworkscampaign managementcustomer journey attributionmulti-channel measurementoperational workflowsmeasurement dashboardsQA of tracking tagscampaign taggingdata governance

Soft Skills

project managementorganizational skillscollaborationtroubleshootingcommunicationcoordinationanalytical thinkingproblem-solvingattention to detailefficiency improvement