Zeta Global

Senior Client Success Manager – Programmatic

Zeta Global

full-time

Posted on:

Location Type: Remote

Location: Illinois • Texas • United States

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Salary

💰 $80,000 - $95,000 per year

Job Level

Senior

About the role

  • Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts.
  • Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes.
  • Serve as the technical owner of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting).
  • Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements.
  • Deliver client-ready reporting and performance insights in partnership with Analytics.
  • Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales.
  • Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience.
  • Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution.

Requirements

  • 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles.
  • Hands-on DSP experience required, including campaign setup, optimization, and reporting.
  • Proven ability to independently manage multiple live campaigns and client relationships.
  • Strong communication skills and comfort leading client and executive-level conversations.
  • High attention to detail and ability to prioritize in fast-paced environments.
  • Strong analytical skills and comfort with Excel and performance reporting.
Benefits
  • Unlimited PTO
  • Excellent medical, dental, and vision coverage
  • Employee Equity
  • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
programmatic advertisingDSP functionalitycampaign setupcampaign optimizationperformance reportinganalyticstroubleshootingquality assurancedata analysisExcel
Soft Skills
client communicationleadershipattention to detailprioritizationanalytical skillscross-functional collaborationproblem-solvingclient relationship managementstrategic thinkinginsight generation