Zeta Global

Senior Customer Success Manager

Zeta Global

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $90,000 per year

Job Level

Senior

About the role

  • Own and maintain strong relationships with strategic accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth.
  • Partner with Customer Success leadership to manage and scale accounts, ensuring long-term growth and performance optimization
  • Serve as the main point of contact for client communications, program management, and strategic recommendations, ensuring seamless customer experience.
  • Develop and manage a client roadmap outlining major milestones, testing initiatives, and opportunities for expansion.
  • Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic thought partnership and recommendations that drive performance improvements, creative enhancements, and revenue growth.
  • Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals.
  • Possess a deep understanding of partner KPIs and goal-setting, proactively providing optimization recommendations to maximize performance.
  • Lead and attend client meetings, including weekly status updates, kick-off calls, and Quarterly Business Reviews, ensuring action items and strategic next steps are documented, coordinated across teams, and executed.
  • Develop and share best practices with internal teams to continually improve operational efficiency, quality of work, and platform effectiveness.

Requirements

  • 5–6+ years of experience in online advertising, digital media, publisher, or ad-tech industries within Account Management, Client Services, or a similar function.
  • Proven ability to develop and nurture client relationships at all levels of the decision-making process.
  • Strong communication skills with the ability to drive client and executive-level conversations.
  • Exceptional oral and written communication skills, including business writing, training, and presentation abilities.
  • Highly organized with strong attention to detail, able to manage multiple projects in a fast-paced environment while prioritizing effectively.
  • In-depth knowledge of the complex MarTech landscape
  • Self-starter with excellent time management skills and the ability to work independently while collaborating cross-functionally.
  • Strategic thinker with strong problem-solving skills and the ability to identify opportunities for account growth and optimization.
Benefits
  • Unlimited PTO
  • Excellent medical, dental, and vision coverage
  • Employee Equity
  • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient servicesprogram managementstrategic planningperformance optimizationKPI analysisbusiness writingpresentation skillsproject managementMarTech knowledge
Soft Skills
relationship buildingcommunicationorganizational skillsattention to detailtime managementstrategic thinkingproblem-solvingself-startercollaborationadaptability