Zeta Global

Customer Success Manager

Zeta Global

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $80,000 per year

About the role

  • Assume a leadership role in a cross-functional team including Client Solutions, Analytics, Operations, and Implementation of Web Site, Email and Customer Data Platform optimization.
  • Act in a client-facing capacity to lead the direction, communications, and outcomes across the teams.
  • Assist sales and senior management in the scoping of solutions for clients resulting in programs, which support the client’s business objectives and position the relationship for success.
  • Manage the delivery of scoped services for clients, coordinating efforts across the internal operational teams ensuring timeliness and quality at each step.
  • Lead client calls and communications including the development of client-facing materials such as proposals, presentation deliverables, strategic points of view, status reports, and requirements documents. Manage to outcomes and follow-ups.
  • Work with client to plan and execute a wide range of campaigns across addressable channels.
  • Evaluate opportunities to grow the scope of services and tools.
  • Oversee the quality of operational responsibilities including delivery of reports, communication of campaigns and/or analytic changes.
  • Manage client billing, budget and forecast processes.

Requirements

  • BS or BA degree, preferably in Marketing or Business
  • 3 – 5 years’ experience in account management or a client-side marketing department with experience with:
  • Email/Digital marketing
  • Customer journey development
  • Multi/Omnichannel marketing
  • Campaign management
  • Excellent communications skills and relationship skills
  • Proficient in MS Office: Excel, PowerPoint, and Word
Benefits
  • Unlimited PTO
  • Excellent medical, dental, and vision coverage
  • Employee Equity
  • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Email marketingDigital marketingCustomer journey developmentMulti-channel marketingOmnichannel marketingCampaign managementClient managementBudget managementForecasting
Soft Skills
LeadershipCommunicationRelationship managementOrganizational skills