Client Success Manager
Zeta Global
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $80,000 - $95,000 per year
About the role
- Serve as primary point person for any/all campaign requests communication with clients, including creative changes, pacing reports, performance reports, client meetings, campaign recommendations, etc.
- Rapidly acquire a deep and technical understanding of Zeta’s core offerings, campaign analyses, competitive solution advantages, and the processes that power them with the ability to articulate the benefits of each persuasively to prospects and customers.
- Own creative tracking and project management across all campaigns, including creative intake, version control, approvals, revisions, launch readiness, and post-launch updates, ensuring timelines, requirements, and dependencies are clearly documented and met.
- Conceptualize and manage project timelines, coordinating with internal teams to meet client goals.
- Liaise with both internal and external teams, maintaining clear documentation and accountability to track deliverables.
- Monitor both internal and third-party reporting for features like pacing, performance and budgetary purposes.
- Work closely with internal teams to provide continued feedback and analysis for campaigns, inclusive of optimization suggestions and recommendations.
- Partner with the Zeta Analytics and Client Development teams to prepare post-campaign analysis reports for clients.
- Manage new and existing client campaigns to successfully meet and exceed client performance expectations and maintain strong relationships with advertisers to ensure long-term success.
- Manage the flow of campaigns from start to finish.
Requirements
- 4+ years experience in online advertising within Client Success/Account Management, and/or client-facing Project Management function.
- Comfort holding yourself and your teammates accountable to mutual agreements and goals
- Demonstrated ability to develop and nurture relationships and positively impact all levels of the decision-making process.
- Proud reputation as a "go-getter" with comfort digging into challenges.
- Ability to manage multiple projects in an accelerated environment, while maintaining careful attention to detail and strong organizational and time management skills.
- Passion for media and data, and a thorough understanding of the digital advertising industry
- Strong analytical skills, including high level of comfort with Excel
- Strong presentation skills, including a high level of comfort with PowerPoint
- Excellent persuasive writing, communication, and presentation skills
- Able to work independently, while being open to direction and guidance
- Travel as needed
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
project managementcampaign analysisdata analysisperformance reportingcreative trackingversion controloptimization suggestionsExcelPowerPoint
Soft Skills
relationship buildingaccountabilityorganizational skillstime managementpersuasive writingcommunication skillspresentation skillsindependenceproblem-solving