ZeroTek

Customer Success Manager

• Support onboarding for new MSP partners—coordinating setup tasks, preparing materials, and ensuring smooth handoff to technical teams.
• Assist in monitoring customer health signals, usage, and adoption.
• Join partner calls to take notes, follow up on action items, and ensure timely completion.
• Schedule & host partner calls throughout partner journey; e.g. for kickoff, billing training, check-ins, etc.
• Respond to partner questions through email with clarity and professionalism.
• Maintain accurate CRM updates and internal documentation.
• Prepare Quarterly Business Review (QBR) materials, reports, and summaries for senior team members.
• Assist with gathering customer feedback and surfacing insights to CS leadership.
• Identify expansion or optimization opportunities and flag them for improvement.

Customer Success Specialist

Sales

• Own the full sales cycle: prospect, cold-call, email, LinkedIn — get meetings and close MSP partners
• Hone outbound messaging and test new plays until repeatability is found
• Partner with leadership to shape GTM while driving outbound independently
• Prove the model, document what works, hire the next reps, and build the sales function into a team
• Serve as the voice of sales: provide feedback on what lands, stalls, and where ZeroTek wins
• Leverage sales tools (HubSpot Sales Enterprise, ZoomInfo, Arrows, Fellow AI Notetaker) to manage pipeline and collaboration
• Report directly to CEO and work closely with Partner Success, Technical Solutions, and RevOps
• Travel occasionally for team meetups, channel events, and major conferences

Customer Success Specialist

Head of Sales – Player-Coach