Customer Success Manager

ZeroNorth

Customer Success Manager at ZeroNorth focusing on global partnerships and sustainability through SaaS solutions. Collaborating with various teams to drive customer adoption and success.

Posted 5/4/2026full-timeCopenhagen • 🇩🇰 DenmarkMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Run strategic customer meetings like Steerco, QBRs and business performance reviews, virtually and on-site.
Own and grow customer relationships, engaging both technical and senior commercial stakeholders.
Drive adoption and ensure customers achieve the full impact of the solution to showcase measurable business value.
Collaborate internally with Product, Tech, and Data teams to ensure customer needs are met.
Track adoption and performance metrics, proactively addressing gaps.
Identify upsell opportunities and work with Sales to expand relationships.
Deliver training sessions and enablement workshops tailored to operational and technical users.
Bring customer feedback to product teams to help evolve our solutions.
Work as part of a global CSM team and report to the Regional Leads for Customer Success.

Requirements

What you’ll need

Maritime industry experience (preferred: commercial operations, vessel operations, bunker operations & maritime SaaS)
Strong understanding of customer relationship management and ability to engage with C-level executives
Experience in project management methodologies, helping structure processes for smooth execution
Strong problem-solving and analytical skills, with the ability to translate complex data into strategic customer actions
Comfortable working in a fast-paced, dynamic environment that values high performance
Excellent verbal and written communication skills, able to simplify complex topics for diverse audiences
Passion for leveraging AI-powered solutions and automation to enhance efficiency and improve decision-making.

Benefits

Comp & perks

Flexibility in work arrangements
Professional growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer relationship managementproject management methodologiesdata analysisperformance metrics trackingtraining deliverysolution adoptionupsellingAI-powered solutionsautomation

Soft Skills

problem-solvinganalytical skillscommunication skillsrelationship managementstakeholder engagementcollaborationadaptabilitystrategic thinking