Senior Technical Support Engineer
Zero Networks
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cyber SecurityLinuxPython
About the role
- Diagnose and resolve technical issues, providing timely and accurate customer support.
- Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.
- Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development.
- Uphold high standards of service, striving for excellence in every customer interaction.
- Maintain clear, empathetic, and effective communication with customers and team members.
- Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 5+ years of relevant work experience (Network/Security/SaaS Support) - Must.
- Proficiency in Active Directory/GPO, Windows, Linux and PowerShell/Python scripting - Must.
- Proven experience in technical support role, preferably in the cybersecurity industry.
- Excellent problem-solving and communication skills.
- Willingness to learn and adapt in a fast-paced environment.
- Strong understanding of network security skills and the ability to work independently and as part of a team.
- Commitment to innovation, integrity, and excellence.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Active DirectoryGPOWindowsLinuxPowerShellPython scriptingnetwork securitytechnical supportSaaS support
Soft skills
problem-solvingcommunicationresilienceadaptabilitycustomer supportteam collaborationcommitment to excellence
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information Technology