You ensure new B2B customers adopt and understand our SaaS solution smoothly and sustainably.
You plan, lead and oversee technical customer implementations.
You regularly conduct onboarding sessions at customer sites across Germany.
You are the central point of contact throughout the entire onboarding phase.
You identify blockers early and handle escalations proactively, with a solution-oriented and composed approach.
You develop long-term customer relationships, support them, and grow together with them.

Requirements

You work with a high degree of autonomy and do not require micromanagement.
Excellent communication across all stakeholder levels.
You are willing to travel, flexible, and able to plan your travel independently.
You can build trust — and restore it when necessary.
You have experience in project management, customer excellence, onboarding and technical implementations — ideally in a B2B SaaS or IoT context.
You can structure complex technical content clearly and make it actionable for others.
A pragmatic mindset to get things done independently.
You speak fluent German and have conversational English.

Benefits

Flexibility and trust: Remote work possible within Germany plus up to 70 days abroad within the EU.
Meaningful work: the opportunity to make a real economic and ecological impact.
Help shape our start-up: As one of the early hires you'll play a central role in building our culture, processes, technology and customer base.
Exciting timing: Join during our hyper-growth phase and take on responsibility to achieve results.
Direct collaboration with the founders and the tech and customer success teams.
Work with the hardware and tech equipment of your choice.
Cool startup office in the heart of Dresden.
50% subsidy for a job ticket.
Health & fitness: access to Wellpass for sports & wellness.
30 days of vacation.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

project managementcustomer onboardingtechnical implementationsB2B SaaSIoT

excellent communicationtrust buildingproblem-solvingflexibilityautonomysolution-orientedrelationship management