Senior Customer Success Manager
ZEP
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteSalary
💰 €55,000 - €75,000 per year
Job Level
Senior
About the role
- You manage and develop our customers across the entire customer lifecycle — from onboarding and enablement to expansion.
- You conduct product demos, training sessions and tailored workshops to onboard customers effectively and maximize their use of our software.
- You are the primary point of contact for all technical and functional questions and ensure fast, solution-oriented support.
- You identify potential, spot opportunities for upselling and cross-selling, and actively support the sustainable adoption of our software.
- You analyze usage data, derive recommendations and develop individual optimization measures together with our customers.
- You work closely with Sales and Product to provide structured customer feedback and continuously improve our platform.
- You actively contribute to the development of our customer success processes, materials and best practices.
Requirements
- Several years of experience in (SaaS) Customer Success — ideally in a B2B environment.
- Confident use of CRM systems (HubSpot) and MS Office.
- Very good written and spoken German and English.
- You have a strong customer focus and work proactively, solution-oriented and reliably.
- Willingness or a natural aptitude to learn complex software products or platforms.
- Excellent communication and presentation skills and confident interaction with stakeholders at all levels.
- Efficient management and prioritization of multiple customer contacts, requests and tasks without losing oversight.
- A sense of humor is not foreign to you — we laugh a lot and enjoy growing together through challenges.
Benefits
- 30 days of vacation and permanent employment contracts
- Remote-first company — work from anywhere within Germany!
- Support for setting up your home office
- The opportunities, freedom and scope for impact of a startup combined with the stability of a medium-sized company established for over 20 years
- Flexible working hours — no core hours, simply coordinate with the team
- Windows or Mac? Choose your preferred platform!
- €50 monthly voucher for various benefits or an Urban Sports membership
- Company bike (JobRad) with employer subsidy
- Open, team- and results-oriented culture
- Regular workshops, team lunches and events for team building
- Individual retirement provision plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaScustomer successdata analysisupsellingcross-sellingoptimization measuresproduct demostraining sessionsworkshops
Soft skills
customer focusproactivesolution-orientedreliablecommunication skillspresentation skillsstakeholder interactionmanagementprioritizationsense of humor