ZENVIA

SRE Coordinator

ZENVIA

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Tech Stack

AnsibleAWSCloudGrafanaPrometheusTerraform

About the role

  • Lead and develop the SRE team, promoting technical autonomy and ensuring the maintenance of environments with availability above 99.9%.
  • Manage the FinOps strategy, maintaining and evolving rightsizing and lifecycle management policies that ensure cost efficiency in Cloud and On-Premises environments.
  • Ensure governance and compliance of environments (PCI-DSS, ISO 27001 and SOX), managing audits and guaranteeing security across all infrastructure layers.
  • Coordinate the response to critical incidents, crisis management and the preparation of post-mortems, acting as the technical communicator with stakeholders and clients.
  • Oversee the health and scalability of distributed systems.

Requirements

  • Must reside in São Paulo or Porto Alegre; hybrid position.
  • Solid experience leading SRE, DevOps, or Infrastructure teams in mission-critical environments.
  • Hands-on experience with hybrid environments (AWS and On-Premises) and container orchestration.
  • Strong knowledge of Infrastructure as Code (Terraform/Ansible) and CI/CD pipelines.
  • Experience managing Observability (Prometheus, Grafana) and defining SLAs/SLOs.
  • Data-driven mindset and automation-focused approach to operational decision-making.
Benefits
  • Flexible working hours.
  • Zenvia Care is our benefits program for you and your family.
  • Healthcare: Medical and dental plans with no co-payment for the employee and the option to include dependents, life insurance, telemedicine and medical specialties.
  • Wellness care: Day off on your birthday, TotalPass, plus a sports and nutrition coach and free telepsychology services, including for dependents.
  • Parental care: Extended maternity and paternity leave, pregnancy support and childcare assistance up to 71 months.
  • Remote Care: Policy for those who want to relocate temporarily, R$1,500.00 to help with home office equipment, a monthly home office allowance of R$250.00 with the option to allocate R$50.00 to private pension, Alelo Tudo worth R$1,054.00 for São Paulo or R$1,014.00 for Porto Alegre in Meal/Food Voucher or flexible benefits, and a partnership with Woba for co-working spaces across Brazil.
  • Career: Internal mobility program, language program and access to a Learning Hub for your development so you can unlock your full potential and design your career at ZENVIA.
  • Profit sharing, because you helped build the results.
  • Direct connection with colleagues in other countries and an informal work environment where colleagues share knowledge, collaborate and learn together.
  • Transparency, open dialogue and the safety for everyone to be who they want to be are essential to us.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SREDevOpsInfrastructure managementHybrid environmentsContainer orchestrationInfrastructure as CodeTerraformAnsibleCI/CD pipelinesObservability
Soft skills
LeadershipTechnical communicationCrisis managementData-driven mindsetAutomation-focused approach
Certifications
PCI-DSSISO 27001SOX