ZenRows

Technical Customer Success

• The main technical point of contact for our customers across chat, Slack, calls, and escalations
• Onboarding enterprise customers hands-on, writing integration samples, debugging their code, and running POCs
• Joining sales calls as the technical voice and helping close deals
• Keeping a close eye on account health and getting ahead of problems before customers feel them
• Reproducing and fixing integration issues yourself, testing the API, writing samples, and digging through OpenSearch logs
• Building internal automation that removes the repetitive stuff: API tests, triage workflows, reports, and sales-call prep
• Writing guides, runbooks, and post-mortems that people actually refer back to
• Giving product real evidence on bugs, friction points, and gaps and pushing for fixes
• Creating regular reports for the team to help the company move forward.

Senior Technical Customer Success Engineer