Technical Support

Zenity

Technical Partner specializing in AppSec and security posture for strategic enterprise customers. Collaborating on complex technical challenges and building trust-based relationships with senior stakeholders.

Posted 7/16/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical account management, focusing on AppSec principles and secure development lifecycle integration. Capable of building strong relationships with stakeholders while providing executive-level communication and proactive support in fast-paced environments.

Highest-signal resume keywords

Technical Account ManagementAppSec PrinciplesObservability ToolingExecutive-Level CommunicationSaaS Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSecurity Posture ManagementDetection/Response EnvironmentsData Pipeline ManagementRoot Cause Analysis

Soft Skills

Highly OrganizedDetail-OrientedOwnership-DrivenCross-Functional CoordinationTrust-Building

Tools & Technologies

CoralogixObservability Tooling

Industry Keywords

CybersecurityEmerging TechnologiesProcess ImprovementsEnterprise On-Call Coverage

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Serve as the dedicated technical partner for a portfolio of strategic enterprise customers, developing deep expertise in their architecture, security posture, and business priorities
Own complex technical investigations end-to-end across integrations, data pipelines, detection systems, and observability tooling, driving issues from first signal through root cause and resolution
Provide clear, executive-ready communication during high-visibility situations, ensuring SLA adherence, proactive updates, and strong cross-functional coordination with Engineering
Build long-term, trust-based relationships with senior security and engineering stakeholders, positioning Zenity as a strategic cybersecurity partner
Identify recurring patterns, systemic risks, and optimization opportunities across accounts, turning reactive support into proactive value
Contribute to scaling Zenity’s Strategic Support function through process improvements, documentation, enablement assets, and participation in enterprise on-call coverage

Requirements

What you’ll need

3+ years in technical support with technical account management responsibilities, or similar roles within security posture management or detection/response environments
Deep understanding of AppSec principles and secure development lifecycle integration
Experience working with observability tooling (Coralogix preferred)
Executive-level communication skills with both technical and business stakeholders
Highly organized, detail-oriented, and ownership-driven
Comfort operating in fast-moving, evolving environments
Experience in high-growth or venture-backed SaaS environments
Exposure to AI, security, or emerging technologies

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities