Field Engineer

Zenity

Field Engineer ensuring technical execution layer across flagship accounts for AI security. Bridging Sales Engineering, Customer Success, and Support for high-quality customer experience.

Posted 6/10/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own technical health across assigned flagship accounts: detection tuning, alert quality, integration maintenance, and time-to-remediation metrics
Partner with customer security engineering and platform teams as the primary technical point of contact at the practitioner layer
Track adoption against purchased entitlement and surface early warning signals for churn risk to the CSM and AE
Lead investigations and IR partnership when security events occur, proving Zenity works when it matters most
Embed integrations and use cases that make displacement technically expensive and difficult to replicate
Coordinate in lockstep with Sales Engineers, CSMs, and the Strategic Account Advisor to ensure technical efforts are aligned and progressing without gaps
Participate in recurring customer cadences, own action items, and drive next steps to maintain momentum
Surface structured feedback to Product and Engineering based on patterns observed during hands-on execution
Free existing SEs to focus on pipeline by absorbing the strategic account technical load they currently carry

Requirements

What you’ll need

7-10+ years in cybersecurity or adjacent technical roles supporting enterprise environments
Hands-on experience working within security platforms, interpreting detections and signals, and driving investigation workflows through to resolution
Ability to operate independently at the technical execution layer while aligning to account strategy set by the AE and Strategic Account Advisor
Track record of owning platform health metrics: detection quality, integration uptime, remediation timelines
Comfortable working directly in customer environments with security engineering and platform teams (not just exec-level stakeholders)
Strong execution discipline and attention to detail, things don't drop on your watch
Experience collaborating across pre-sales, post-sales, and support functions
Exposure to AI, agentic AI, or emerging security categories is a strong plus
Experience in high-growth or venture-backed environments preferred
Strong preference for candidates based in Central or Pacific time zones

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cybersecuritysecurity platformsdetection tuningalert qualityintegration maintenanceinvestigation workflowsremediation timelinesplatform health metricsAIagentic AI

Soft Skills

execution disciplineattention to detailindependent operationcollaborationcustomer engagementfeedback communicationaction item ownershipstrategic alignmentproblem-solvingmomentum driving