Retirement Initiatives Specialist

Zenith American Solutions, Inc.

Technical liaison for Retirement Benefits Operations with programming, vendor, and operational insight. Collecting data, testing systems, and enhancing client experiences in a collaborative team environment.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis, requirements writing, and technical support within Retirement Benefits Operations. Proficient in collaborating with cross-functional teams to enhance service delivery and maintain strong relationships with internal and external stakeholders.

Highest-signal resume keywords

Business Systems AnalysisRetirement Benefits AdministrationData AnalysisProject Management MethodologyMicrosoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRequirements WritingSystem TestingOperational ReportingDatabase Systems Understanding

Soft Skills

CollaborationProblem-SolvingAttention to DetailTime ManagementCommunication

Tools & Technologies

Microsoft SuiteExcelSharePointSmartsheet

Industry Keywords

Defined Benefit PlansBenefit AdministrationClient ImplementationsOperational Workflows

About the role

Key responsibilities & impact

Serve as the technical liaison for Retirement Benefits Operations and Technical Operations with programmers, vendors and operations
Collect and analyze data to ensure accurate and effective administration
Write requirements, maintain documentation, perform testing, prepare reporting, and maintain excellent relationships internally and externally
Analyzes programming changes and/or system enhancements to existing programs and tests and verifies the accuracy of program changes
Collaborates with programmers, operations, and external vendors to drive quality output through understanding and consideration of impact to all areas
Provides technical support, training, and problem resolution to end users
Designs, generates, creates, and evaluates operational reports, queries, data, and procedures regarding systems, including scheduling and distribution of reports
Analyzes data files, proactively identifies trends and/or issues and collaborates with operations to enhance clients’ experience
Writes requirements for software changes, coordinates changes with vendors and operations
Represents Retirement Benefits Operations and Technical Operations on projects for new and existing client implementations
Documents system and client support processes, including maintaining operations workflows and documentation
Maintains excellent internal relationships and client and external partner relationships

Requirements

What you’ll need

High school diploma but 4 year college degree is preferred
Two years of experience as a Business Systems Analyst or two years of experience working in a benefit administration environment with applicable technical expertise
Experience working with group Retirement Plans with an emphasis on Defined Benefit Plans
Strong working knowledge of Excel, SharePoint, Smartsheet, and Microsoft Suite
Basic understanding of business practices with good understanding of project management methodology
An understanding of database systems and applications
Collaborative, accountable, takes initiative, and successfully coordinates with cross-functional teams to enhance service delivery
Strong organizational, analytical, problem-solving, and time-management skills
Ability to exercise independent judgment
Excellent attention to detail
Excellent oral and written communication skills, including the ability to work with diverse groups of professionals in close cooperation.

Benefits

Comp & perks

health, vision, and dental coverage
retirement savings 401(k) plan with company match
paid time off (PTO)
great opportunities for growth