Customer Support

• Provide advanced data support to projects related to confidential client information in claims litigation
• Maintain historical and current knowledge of processes, determinations, and outcomes for assigned client
• Understand and work in and pull data from multiple platforms
• Conduct audits and research to provide historical information on processes, determinations, and outcomes
• Provide progress updates at case team meetings to report on the progress of assigned tasks
• Act as a technical resource to Litigation Support team on historical systems and platforms
• Recognize and resolve technical issues and assist in determining appropriate measures needed to extract required data
• Partner with information technology and other departments to support project team requirements for services

Litigation Support Specialist

Customer Care Rep

Customer Service Supervisor

Customer Experience Trainer II – IT

Customer Service Representative

Customer Care Representative