Staff Product Designer
Mainstay
Engineering Manager, AI Agents
Zendesk
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead and grow a team of 6-8 Frontend and Backend engineers
- Develop native integrations into the Zendesk ecosystem enabling AI Agents to work within Zendesk
- Collaborate with stakeholders across the department and company
- Foster culture of continuous improvement, collaboration, micro feedback, mutual accountability, and shared ownership
- Enable engineers to push for best practices aiming at productivity, cleaner code and product quality
- Collaborate with fellow Engineering Managers and Chapter Leads to keep engineering group focused and effective
- Facilitate communication between Engineers, Product Managers and stakeholders
- Accountability for delivery and product quality in your team
- Coach, mentor, and facilitate professional development of engineers
Requirements
- Experience managing engineering teams (proven track record)
- Experience scaling teams and leading engineering teams through change
- Strong technical background and professional experience developing and maintaining complex architectures
- Experience working in collaborative teams, leveraging practices like pair programming and code reviews
- Strong expertise in iterative development and balancing risks
- Commitment to Quality and understanding of how to achieve and maintain it within complex architectures and software designs
- Enthusiastic mentor with ability to inspire teams
- Ability to facilitate discussions and communicate with various stakeholders
- Experience empowering teams through coaching, mentorship, and skill development
