SMB Account Executive
Zendesk
full-time
Posted on:
Location Type: Remote
Location: Australia
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About the role
- Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion
- Manage and nurture customer relationships ensuring high satisfaction and retention levels
- Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability
- Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies
- Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives to ensure customer satisfaction and product expansion
- Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases
- Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce
- Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals
- Collaborate with internal teams to enhance sales strategies and streamline sales execution
- Exceed weekly and monthly activity and pipeline KPIs
Requirements
- BA/BS degree or equivalent experience required
- At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets
- Experience in managing and expanding customer relationships at various levels
- Strong presentation, negotiation, and deal closing skills
- Strong account research, prospecting, and customer outreach skills
- An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth
- Knowledge of industry trends and the ability to build relationships with key decision makers
- Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously
- Experience creating and leveraging territory plans
- Familiarity with key Sales tools such as Salesforce, Clari etc
Benefits
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B salessolution engineeringsales forecastingaccount researchprospectingcustomer outreachnegotiationdeal closingpipeline managementterritory planning
Soft Skills
communication skillscollaborationorganizational skillsmulti-taskingentrepreneurial spiritcustomer relationship managementpresentation skillsdrive for professional growthcustomer satisfaction focusvalue selling
Certifications
BA/BS degree