Zendesk

Product Manager, MarTech – Digital Systems

Zendesk

full-time

Posted on:

Location Type: Hybrid

Location: AustinCaliforniaTexasUnited States

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Salary

💰 $183,000 - $275,000 per year

About the role

  • Define and manage the overarching product roadmap for our digital marketing stack (CMS, eCommerce, trial flows) and core MarTech stack (e.g., Marketo, Salesforce).
  • Evaluate, implement, and govern AI solutions across the GTM stack.
  • Architect and manage the underlying systems that power our digital marketing efforts.
  • Oversee the end-to-end flow of data across systems.
  • Act as the strategic bridge between IT (Engineering, Data, Security) and Business Operations (Marketing, MarketingOps, SalesOps).
  • Lead high-impact, enterprise-level system migrations, implementations, and feature enhancements.
  • Partner with IT Security and Data teams to establish robust data governance frameworks.

Requirements

  • 5+ years of experience in Product Management, Business Systems Analysis, or MarOps with a heavy emphasis on technology ownership.
  • Deep understanding of B2B Go-To-Market lifecycles, digital marketing channels (SEO, SEM, organic), and product-led growth (PLG) or trial-based acquisition models.
  • Strong conceptual understanding of modern AI technologies (LLMs, RAG, predictive analytics) and how to practically apply and govern them within enterprise B2B marketing and sales environments.
  • Strong working knowledge of enterprise Content Management Systems (e.g., Adobe Experience Manager (AEM) ), eCommerce platforms (e.g., Adobe Commerce/Magento ), web analytics (e.g., Adobe Analytics , Google Analytics 4), and personalization/A-B testing engines (e.g., Adobe Target ).
  • Advanced proficiency with core GTM platforms and enterprise Marketing Automation systems, specifically within the Adobe Experience Cloud (e.g., Adobe Marketo Engage , Adobe Real-Time CDP ), as well as deep knowledge of CRM architecture (Salesforce).
  • Familiarity with integration platforms (iPaaS) and understanding of API capabilities, webhook structures, and relational data models.
  • Proven experience working in an Agile/Scrum environment, utilizing tools like Jira or Asana to manage sprints and backlogs.
Benefits
  • Competitive salary and comprehensive benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product ManagementBusiness Systems AnalysisMarOpsAI technologiesB2B Go-To-Market lifecyclesdigital marketing channelsContent Management SystemseCommerce platformsMarketing Automation systemsAgile
Soft Skills
strategic thinkingleadershipcommunicationcollaborationdata governance