Director, Product Management – Platform Security
Zendesk
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • Texas • United States
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Salary
💰 $250,000 - $374,000 per year
Job Level
About the role
- Own the product strategy and roadmap for Product Security across Zendesk Platform
- Draft detailed technical PRDs for complex security primitives, including FAPI 2.0 implementation, mTLS handshakes, and PKI lifecycles
- Lead product design and delivery for ML/AI‑powered security detection, runtime anomaly detection, threat telemetry, and integrations with SIEM/EDR/observability stacks
- Define the security boundary for AI Agents
- Partner with the Chief Trust & Security Officer’s organization, Security Engineering, Privacy, Legal, and platform engineering to run threat modeling, security reviews, and ensure compliance and auditability
- Launch enterprise‑grade controls and monitoring: robust authentication/authorization, fine‑grained RBAC/ABAC, audit trails, telemetry, incident playbooks, and customer configuration/visibility
- Drive stakeholder alignment and product adoption
- Measure success: define KPIs and iterate quickly to meet enterprise requirements
- Guide other product talent
Requirements
- 8+ years of product management experience
- at least 4+ years focused on platform security, identity, API security, or related security products in a SaaS and recently in the modern AI environment
- Deep working knowledge of modern security protocols and standards (FAPI 2.0, OAuth2/OpenID Connect, fine‑grained scopes, mTLS)
- strong understanding of modern cryptographic controls and PKI
- Practical experience designing Zero Trust architectures, MCP and A2A authentication flows, API gateway protection, and secure agenting/tooling patterns for Agentic AI
- Proven experience building or shipping ML/AI‑driven security detection/response capabilities (threat detection, anomaly detection, behavioral analytics)
- Demonstrated ability to translate complex security requirements into product requirements
- Excellent stakeholder management and communication skills
Benefits
- bonus
- benefits or related incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
FAPI 2.0mTLSPKIOAuth2OpenID ConnectZero Trust architectureAPI securityML-driven security detectionanomaly detectionbehavioral analytics
Soft Skills
stakeholder managementcommunicationproduct strategyproduct designleadershipcollaborationproblem-solvingadaptabilityKPI definitioniteration