Managed Services Consultant
Zendesk
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • Wisconsin • United States
Visit company websiteExplore more
Salary
💰 $106,000 - $160,000 per year
About the role
- Collaborate with your portfolio of customers to manage a backlog of work
- Optimize, maintain, and grow customer use of Zendesk products
- Respond to reactive requests and offer proactive recommendations
- Manage competing priorities effectively across multiple customers
- Respond to high-profile, high-impact customer escalations
Requirements
- Bachelor's Degree
- 5+ years of professional consulting or customer success experience
- Good understanding of support process and infrastructure
- Excellent communication, interpersonal skills, and eloquent writing skills
- Empathy and a unique ability to understand customer needs
- Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
- Strong project management and relationship management skills
Benefits
- Competitive pay
- Health insurance
- Flexible hours
- Remote work options
- Dynamic parental leave plans
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsinterpersonal skillswriting skillsempathyproject managementrelationship management
Certifications
Bachelor's Degree