Zendesk

Engagement Manager

Zendesk

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • Wisconsin • United States

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Salary

💰 $90,000 - $134,000 per year

About the role

  • Act as the primary point of contact for clients, managing their expectations and ensuring they receive a high level of service.
  • Develop and maintain strong relationships with client stakeholders, understanding their business needs and challenges.
  • Coordinate internal resources and teams to deliver projects on time, within agreed upon scope and within budget.
  • Collaborate with cross-functional teams, including sales, product development, and implementation teams, to define project scope, objectives, and deliverables.
  • Develop and maintain project plans, timelines, and budgets, tracking progress and providing regular updates to clients and internal stakeholders.
  • Maintain project profitability at the project and portfolio levels.
  • Identify and grow opportunities and collaborate with sales teams to ensure growth attainment.
  • Identify and mitigate risks and issues that may impact project success, proactively addressing client concerns.
  • Assist with challenging client requests or issue escalations as needed.
  • Drive continuous improvement initiatives to enhance client engagement processes and methodologies, contributing to overall organizational effectiveness and efficiency.
  • Stay informed about industry trends, best practices, and emerging technologies, leveraging this knowledge to provide strategic guidance and value-added services to clients.

Requirements

  • Bachelor’s degree in Business Administration, Management, or a related field.
  • 3 - 5 years of proven working experience as an Engagement Manager, Project Manager, or a similar role.
  • Strong working knowledge of project management tools and methodologies.
  • Excellent client-facing and internal communication skills.
  • Strong written and verbal communication skills.
  • Solid organizational skills including attention to detail and multitasking abilities.
  • Strong problem-solving skills and the ability to think strategically and analytically.
  • Contracting experience and firm grasp on financial impacts of deal construction.
  • Ability and willingness to travel up to 15%.
Benefits
  • This position may also be eligible for bonus, benefits, or related incentives.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementbudget managementrisk managementstakeholder managementstrategic planningclient engagementcontractingfinancial analysismultitaskingproblem-solving
Soft Skills
communicationorganizational skillsrelationship buildingcollaborationattention to detailanalytical thinkingclient serviceadaptabilityleadershipcontinuous improvement
Certifications
Project Management Professional (PMP)Certified ScrumMaster (CSM)Lean Six Sigma CertificationCertified Business Analysis Professional (CBAP)Agile Certified Practitioner (PMI-ACP)PRINCE2 CertificationCertified Engagement ManagerBusiness Administration DegreeManagement DegreeProject Management Certification