Zendesk

Senior Sales SMB, Contact Center

Zendesk

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

Tech Stack

AWSCloud

About the role

  • Run enablement sessions to upskill Zendesk field teams and drive pipeline activity.
  • Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities.
  • Engage with vendors and delivery partners to collaborate on customer deliveries.
  • Assist with running customer discovery calls and managing deal progress across the territory.
  • Partner with AWS and Amazon Connect AMs to work backwards from customer requirements.
  • Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership.
  • Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs.
  • Manage pipeline activity at scale.
  • Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies.

Requirements

  • Minimum 7 years of experience in cloud contact center sales.
  • Strong analytical skills.
  • Experience with scale selling.
  • Fluency in English. Spanish and/or French is a plus.
  • Proven experience in channel sales.
  • Technical expertise in Zendesk and Amazon Connect is advantageous.
  • Ability to work autonomously and as part of a fast-paced team.
  • Experience selling at the C-level.
  • Proven track record in achieving sales targets.
  • Proven ability to proactively pursue new business opportunities.
  • Strong communicator - great writer, speaker, and listener.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and inclusive work environment.
  • The chance to lead transformational contact center initiatives leveraging cutting-edge technologies.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cloud contact center salesscale sellingchannel salesZendeskAmazon Connectsales targetsbusiness development
Soft Skills
analytical skillscommunicationautonomyteam collaborationproactive pursuitcustomer engagement