Zendesk

Program Management Specialist

Zendesk

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Analyze the current partner lifecycle to identify pain points and "moments of truth."
  • Design a frictionless "To-Be" experience that accelerates partner time-to-value.
  • Lead cross-functional initiatives to modernize the partner ecosystem by deploying AI-driven tools.
  • Act as the primary bridge between Partner Success, Product, and Marketing.
  • Lead the rollout of new tools, processes, and programs.
  • Establish KPIs to measure the health of the partner experience.

Requirements

  • 3+ years in Partner Experience, Channel Management, CX Strategy, or Digital Transformation.
  • Familiarity with the SaaS ecosystem and a solid understanding of AI/ML applications in customer service.
  • Proficiency in journey mapping software, CRM tools (Zendesk, Salesforce), and change management frameworks.
  • Bachelor’s degree in Business, Communications, or a related field (MBA preferred).
Benefits
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
journey mappingchange managementAI applicationsML applicationspartner lifecycle analysisKPI establishment
Soft Skills
cross-functional leadershipcommunicationproblem-solvingstrategic thinking
Certifications
Bachelor’s degreeMBA