Manager, Technical Account Management
Zendesk
full-time
Posted on:
Location Type: Hybrid
Location: Florida • Texas • United States
Visit company websiteExplore more
Salary
💰 $132,000 - $198,000 per year
About the role
- Lead the Technical Account Managers for East NorAm
- Define team objectives and outcomes
- Enable success across boundaries
- Help the team adapt and learn
- Attract and retain great people
- Maintain overall responsibility and accountability for customer engagements
- Develop and maintain foundational relationships with key customer stakeholders
- Lead business value conversations at executive levels with customers
- Support key accounts by managing critical issues
Requirements
- Bachelor's Degree in Computer Science or related field
- 3+ years of management experience leading post-sales teams (or equivalent experience)
- 10+ years of experience in technical consulting, technical customer success, or other customer-facing technical roles, within SaaS companies
- Experience leading complex solution deliveries in the North America region
- Experience with CRM and AI solutions
- Exceptional communication and presentation skills
- Willingness to travel occasionally (~10%)
Benefits
- Bonuses
- Benefits or related incentives
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical consultingcustomer successsolution deliverySaaS
Soft Skills
leadershipcommunicationpresentationrelationship buildingadaptability
Certifications
Bachelor's Degree in Computer Science