Zendesk

Platform Architect, Contact Center

Zendesk

full-time

Posted on:

Location Type: Hybrid

Location: United Kingdom

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About the role

  • Design and implement platform architecture for contact centers
  • Collaborate with teams across different regions
  • Lead initiatives for improving customer experience solutions
  • Maintain documentation of the architecture processes

Requirements

  • Experience in architecture for contact centers
  • Strong knowledge in customer experience solutions
  • Ability to adapt to different technical environments
  • Fluent in English and Spanish is preferred
Benefits
  • Flexible work arrangements
  • Opportunities to connect and collaborate with global teams
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
architecture designcontact center architecturecustomer experience solutions
Soft Skills
collaborationleadershipadaptabilitycommunication