Zendesk

Customer Success Manager

Zendesk

full-time

Posted on:

Location Type: Remote

Location: New Jersey • New York • United States

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Salary

💰 $118,000 - $178,000 per year

About the role

  • Take full ownership of customer relationships, proactively managing their success throughout the entire lifecycle—from onboarding and outcome realization to renewal.
  • Deliver outcome-driven engagement across each stage of the customer journey by leveraging customer experience (CX) management best practices.
  • Design and execute success plans, coordinate onboarding with Professional Services, and continuously optimize the customer experience.
  • Champion product adoption and value realization, acting as an evangelist for Zendesk’s AI and automation capabilities.
  • Identify commercial opportunities within your accounts by maintaining commercial acumen—spotting whitespace for expansion, leading renewals based on demonstrated business impact, and driving revenue growth through strategic engagement.
  • Build strategic partnerships with customers by operating as a trusted advisor.

Requirements

  • Must have a minimum of 5+ years of related experience in Customer Success / Experience
  • Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS — either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting
  • Bachelor’s degree in a relevant field (Business, Engineering, Computer Science, or similar).
  • Experience supporting and driving adoption of SaaS or AI-powered solutions in customer-facing roles.
  • Ability to influence stakeholders at all organizational levels, both internally and externally.
  • Proficiency with customer success tools (e.g., Gainsight) and basic quantitative analysis.
  • Strong program/project management and multitasking skills.
Benefits
  • bonus
  • benefits
  • related incentives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementgo-to-customer strategySaaS solutionsAI-powered solutionsquantitative analysisprogram managementproject managementmultitasking
Soft Skills
customer relationship managementstakeholder influencestrategic engagementtrusted advisorcommercial acumen