Zendesk

Full Stack Software Engineer, AI/LLM

Zendesk

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $130,000 - $175,000 per year

About the role

  • Build, ship, and maintain full-stack product features that support teaching and learning at scale, from backend services to polished user interfaces.
  • Apply your experience with LLMs and AI tools to enhance existing functionality and introduce new capabilities when appropriate
  • Collaborate with product, design, and curriculum to translate learner needs and research-backed pedagogy into reliable, intuitive software.
  • Optimize systems for performance, scalability, observability, and cost, including where AI/LLMs are involved.
  • Contribute to engineering practices, code quality, technical design, and team culture.
  • Evaluate emerging technologies (AI and otherwise) and help assess when and how to incorporate them responsibly.

Requirements

  • 4+ years of professional experience building and deploying production software.
  • Experience shipping at least one production feature that uses LLMs (required).
  • A solid foundation in full-stack web development and working on multi-component systems.
  • Familiarity with LLM techniques such as prompt engineering, fine-tuning, or retrieval augmentation.
  • Experience building and operating applications on AWS.
  • Comfortable working with languages such as Python, Ruby, Javascript and interested in functional languages (Elm, Haskell) is a plus.
  • Able to communicate clearly with both technical and non-technical partners, and make thoughtful trade-offs.
  • Curious, pragmatic, and focused on improving student outcomes and teacher experience.
Benefits
  • A competitive salary and equity package in a high-growth, well-funded startup with massive traction
  • UHC health, vision, and dental benefits (U.S. Only) - 100% of premiums paid for employees
  • A remote-first culture
  • Annual department or company-wide in-person conference and teambuilding
  • A flexible PTO policy and paid parental leave
  • 7 standard Holidays + a holiday week between Christmas Eve and New Years
  • 401(k) (U.S. Only)
  • The ability to help millions of students and teachers and address a critical societal need
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
full-stack web developmentLLMsprompt engineeringfine-tuningretrieval augmentationPythonRubyJavascriptAWSmulti-component systems
Soft Skills
communicationcollaborationcuriositypragmatismfocus on improving outcomes