
Full Stack Software Engineer, AI/LLM
Zendesk
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $130,000 - $175,000 per year
Tech Stack
About the role
- Build, ship, and maintain full-stack product features that support teaching and learning at scale, from backend services to polished user interfaces.
- Apply your experience with LLMs and AI tools to enhance existing functionality and introduce new capabilities when appropriate
- Collaborate with product, design, and curriculum to translate learner needs and research-backed pedagogy into reliable, intuitive software.
- Optimize systems for performance, scalability, observability, and cost, including where AI/LLMs are involved.
- Contribute to engineering practices, code quality, technical design, and team culture.
- Evaluate emerging technologies (AI and otherwise) and help assess when and how to incorporate them responsibly.
Requirements
- 4+ years of professional experience building and deploying production software.
- Experience shipping at least one production feature that uses LLMs (required).
- A solid foundation in full-stack web development and working on multi-component systems.
- Familiarity with LLM techniques such as prompt engineering, fine-tuning, or retrieval augmentation.
- Experience building and operating applications on AWS.
- Comfortable working with languages such as Python, Ruby, Javascript and interested in functional languages (Elm, Haskell) is a plus.
- Able to communicate clearly with both technical and non-technical partners, and make thoughtful trade-offs.
- Curious, pragmatic, and focused on improving student outcomes and teacher experience.
Benefits
- A competitive salary and equity package in a high-growth, well-funded startup with massive traction
- UHC health, vision, and dental benefits (U.S. Only) - 100% of premiums paid for employees
- A remote-first culture
- Annual department or company-wide in-person conference and teambuilding
- A flexible PTO policy and paid parental leave
- 7 standard Holidays + a holiday week between Christmas Eve and New Years
- 401(k) (U.S. Only)
- The ability to help millions of students and teachers and address a critical societal need
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
full-stack web developmentLLMsprompt engineeringfine-tuningretrieval augmentationPythonRubyJavascriptAWSmulti-component systems
Soft Skills
communicationcollaborationcuriositypragmatismfocus on improving outcomes