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Tech Stack
About the role
- Drive customer success through the adoption of Zendesk’s products and awareness of our Product vision
- Act as executive sponsor for key customers throughout the region, to build a strategic partnership and to share the Zendesk product vision, innovation and roadmap
- Be a critical partner to Corporate Development influencing strategy, identifying targets, performing due diligence, and assisting in integrations
- Create unique and differentiated thought leadership content for the company, focused on CX Trends, AI, and data
- Establish and build a strong connection with the sales and Go-To-Market (GTM) organization to support sales cycles, contribute to marketing campaigns, and develop thought leadership content and delivery speaking with press and analysts relating to our product strategy
Requirements
- 10+ years CX experience in an executive capacity at a medium or large organization with leading customer service capabilities
- Strong product development background, coupled with AI expertise
- Demonstrated ability to work in a rapidly changing and competitive environment
- Technical degree or equivalent work experience, MBA desired but not required
- Fluent written and spoken English plus additional APAC languages an advantage
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer experience (CX)product developmentartificial intelligence (AI)due diligenceintegration strategies
Soft Skills
strategic partnershipthought leadershipcommunicationadaptabilitycollaboration
Certifications
technical degreeMBA