Head of Customer Service

ZendBox

full-time

Posted on:

Location Type: Hybrid

Location: Paddock Wood • 🇬🇧 United Kingdom

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Salary

💰 £50,000 - £60,000 per year

Job Level

Lead

About the role

  • At Zendbox, we are transforming the fulfilment landscape and are seeking a Head of Customer Service to build and develop a high-performing team from the ground up.
  • This is a chance to shape the future of our customer experience in a growing, ambitious business.
  • The Head of Customer Service is responsible for leading a high-performance team and managing both our internal customer service function and outsourced bureau contact centre.
  • Deliver exceptional, end to end service for our external clients.
  • Develop and execute service strategies that drive quality, consistency, and operational efficiency.
  • Oversee team performance, resource planning, and service delivery standards.

Requirements

  • Proven leadership experience in a customer centric organization and the ability to lead and scale high-performing service team
  • Strong understanding of customer service technology (e.g. ticketing systems, CRMs).
  • Data-driven mindset with the ability to extract insights and act on them.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Proactive, hands-on leader with a ‘can-do’ attitude.
  • Scale up experience and experience of working with small teams essential
  • Minimum 5 years in customer service roles, including 2+ years in management or strategic role.
  • Ability to thrive in a fast-paced, high-growth environment.
  • Strong planning, organisational, and prioritisation skills.
Benefits
  • Competitive salary between **£50,000 – £60,000** per annum
  • Career development opportunities and ongoing training
  • On-site parking
  • Supportive and collaborative work culture
  • Paid Birthday leave
  • Free food and drinks

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer service technologyticketing systemsCRMsdata analysisservice strategiesoperational efficiencyresource planningservice delivery standards
Soft skills
leadershipcommunicationnegotiationstakeholder managementproactive attitudehands-on leadershipplanningorganisational skillsprioritisation