Zencoder

Community and Support Associate

Zencoder

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇮🇳 India

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Job Level

JuniorMid-Level

Tech Stack

JavaScriptPython

About the role

  • Moderate and manage Slack, Discord, and Reddit groups to ensure safe, constructive conversations.
  • Track engagement metrics and community health; report insights to GTM and product teams.
  • Drive participation with AMAs, polls, challenges, and spotlighting community projects.
  • Grow membership by building partnerships with open-source contributors and dev communities.
  • Organize virtual community events—office hours, workshops, or hack sessions.
  • Provide timely first-line support in community channels, triaging issues to product/engineering.
  • Maintain a living FAQ and knowledge base with recurring questions and solutions.
  • Act as the “voice of the developer” by routing feedback into product & engineering.
  • Draft quick-hit content: announcements, patch notes, community updates.
  • Amplify user-generated content (tutorials, blogs, demos) across Zencoder’s communities.
  • Collaborate with DevRels/Marketing to seed discussions around features, agents, & integrations.
  • Encourage contributions to Zencoder’s Zen Agents Marketplace and highlight top creators.

Requirements

  • Experience moderating or managing online developer communities.
  • Strong empathy & communication skills; can de-escalate conflict while keeping engagement high.
  • Familiarity with support workflows (ticketing systems, FAQs, handoffs to engineering).
  • Comfortable reading/writing basic code (JavaScript, Python, etc.), understands dev pain points.
  • Familiarity with GitHub, VS Code, JetBrains, Slack bots, Discord moderation tools.
  • Growth mindset, learner, Self-starter who thrives in fast-moving environments. Genuine passion for helping developers succeed.
Benefits
  • Impact: Gen AI will change how companies develop software in the next two years. Be at the frontier of that AI work, building a category-leading product in a huge market. You will have an everyday opportunity to innovate.
  • Growth potential: Thrive in a high-growth AI startup combining personal and career growth.
  • High Talent Density: Collaborate daily with our team of top-notch engineers and our founder, Andrew Filev.
  • Flexibility: We hire globally, prioritizing talent over location. Work where you’re most productive and comfortable.
  • Zencoder is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
JavaScriptPythonmoderating online communitiessupport workflowscommunity engagement metricscontent draftingtriaging issuesuser-generated content amplificationcommunity event organizationpartnership building
Soft skills
empathycommunicationconflict de-escalationgrowth mindsetself-starterpassion for helping developerscollaborationengagementproblem-solvingadaptability