Customer Success Manager

Zencity

Customer Success Manager overseeing midmarket accounts at Zencity. Managing relationships and ensuring customer satisfaction through proactive engagement and structured success plans.

Posted 4/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of 30-50 midmarket accounts
Build relationships with key stakeholders such as City Managers
Execute structured success plans
Conduct regular check-ins and usage reviews
Provide adoption insights to support renewal conversations
become a Zencity product expert

Requirements

What you’ll need

3-5 years in Customer Success, Account Management, or Consulting in a B2B SaaS environment
Proven ability to manage 30+ accounts simultaneously
Understanding of local government operations – budget processes, council dynamics, departmental structures
Strong communication skills with senior officials and operational staff
Comfortable with CS platforms, CRMs (Salesforce)
Familiarity with data analytics or community engagement tools
Experience using AI tools to improve delivery

Benefits

Comp & perks

25% travel required
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementConsultingB2B SaaSData AnalyticsCommunity Engagement ToolsAI Tools

Soft Skills

Relationship BuildingCommunicationStakeholder Management