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About the role
Key responsibilities & impact- Manage a portfolio of 30-50 midmarket accounts
- Build relationships with key stakeholders such as City Managers
- Execute structured success plans
- Conduct regular check-ins and usage reviews
- Provide adoption insights to support renewal conversations
- become a Zencity product expert
Requirements
What you’ll need- 3-5 years in Customer Success, Account Management, or Consulting in a B2B SaaS environment
- Proven ability to manage 30+ accounts simultaneously
- Understanding of local government operations – budget processes, council dynamics, departmental structures
- Strong communication skills with senior officials and operational staff
- Comfortable with CS platforms, CRMs (Salesforce)
- Familiarity with data analytics or community engagement tools
- Experience using AI tools to improve delivery
Benefits
Comp & perks- 25% travel required
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementConsultingB2B SaaSData AnalyticsCommunity Engagement ToolsAI Tools
Soft Skills
Relationship BuildingCommunicationStakeholder Management