Enterprise Account Manager
Zencity
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Rhode Island, South Carolina, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $200,000 per year
Job Level
Mid-LevelSenior
About the role
- Build strong relationships with decision-makers, including police chiefs, city managers, and county officials.
- Conduct quarterly and annual strategic business reviews focused on value alignment and long-term planning.
- Lead renewal discussions, including pricing and contract terms.
- Negotiate upsell and cross-sell opportunities to drive account growth and expansion into new departments or within existing.
- Identify expansion opportunities in collaboration with the CS Manager and BDR team.
- Ensure account roadmaps align with customers’ strategic initiatives.
- Collaborate with onboarding, CS, and BDR teams to ensure cohesive account management.
- Act as the internal voice of the customer, communicating needs and plans to stakeholders.
Requirements
- 5+ years of experience in account management in the SaaS industry
- Experience with complex sales cycle is required.
- A focus on GovTech industry is preferred but not required
- Demonstrated ability to manage a customer portfolio with top CS methodologies
- Proven success in contract renewals, upselling, and cross-selling.
- Strong strategic planning and account mapping skills.
- Excellent interpersonal, negotiation, and presentation abilities.
- Experience with CRM tools (e.g., Salesforce), sales tech stack and CS tech stack (Planhat) and account management frameworks is a plus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementstrategic planningcontract renewalsupsellingcross-sellingcustomer portfolio managementsales cycle managementaccount mappingCS methodologies
Soft skills
interpersonal skillsnegotiation skillspresentation skills